Are you an interview STAR?
Behavioral interviewing is used to predict future performance based on past performance and behaviors. Instead of yes or no answers, these questions allow you to tell the story of the situation, explain your decision process, and show the results of your actions. It is an excellent way for interviewers to gain insight into how you think and how you are likely to perform in the future.
- Team work success/leadership
- Solving a challenging problem
- Dealing with a difficult or obstructive person
For each situation, use the S.T.A.R. method to concisely tell your story. S.T.A.R. is an acronym for Situation, Task, Action, Result. Frame each story to briefly explain the situation or challenge, the task at hand, the action you took (including your decision process), and the results of your actions (where possible, quantify your results).
Here is an example of a good S.T.A.R. story in response to a question about working effectively under pressure: “I had been working on a key project that was scheduled for delivery to the client in 60 days. My supervisor came to me and said that we needed to speed it up and be ready in 45 days, while keeping our other projects on time. I made it into a challenge for my staff, and we effectively added just a few hours to each of our schedules and got the job done in 42 days by sharing the workload. Of course, I had a great group of people to work with, but I think that my effective allocation of tasks was a major component of the success of the project.”
[Doyle, A. (2017, Feb 4). Top Ten Behavioral Interview Questions and Answers.]
This answer addresses the performing under pressure question but it also shows leadership, agility, managing change effectively, problem solving, and going above and beyond to meet deadlines. These scenarios can be used to answer pretty much any question that comes your way. Practice in advance and you will be the S.T.A.R. of the show!